Refund & Cancellation Policy

This policy explains how you can cancel a Chronofill plan and when you can get a refund. It forms part of our Terms of Service. Chronofill is operated by Aurae Core, Republic of Maldives.

All payments are made in MVR on the Bank of Maldives’ secure payment page. Monthly plans cover a 30-day period and do not renew automatically — we never store your card or charge it without you. Before a period ends we remind you by email and in the app, and you renew by making a new payment. If you don’t, your plan simply ends.

You can cancel at any time from the Billing page, or by contacting our contact form. Cancelling stops renewal reminders; your access and remaining quota continue until the end of the period you have already paid for. Cancelling does not by itself entitle you to a refund for the current period.

We may provide a refund where there is probable cause and the request is made within 14 days of the payment. This is a discretionary commercial refund policy and does not remove any non-waivable statutory rights. Examples of probable cause:

• Duplicate or clearly erroneous billing;
• A material technical failure that prevented reasonable use of the purchased Service and could not reasonably be remedied;
• An accidental purchase where the circumstances support a refund;
• A material mismatch between the purchased Service and the Service actually supplied;
• Other circumstances that we reasonably determine justify a refund.

Refunds may be reduced, denied, or assessed differently where the purchase has already been materially used — for example, substantial use of a plan’s page allowance or of page-pack pages. Page packs remain subject to the product terms shown at purchase. Pages used by a document you cancel, or one that fails to process, are not returned automatically — if you believe they should be, request it as described below and we will review it.

Contact our contact form within 14 days of the payment, using the email address on your Chronofill account if possible, and include:

• Your account email address;
• The date and amount of the payment, and the transaction reference from your Bank of Maldives receipt;
• The reason for the request.

We will acknowledge your request and let you know the outcome by email.

Approved refunds are normally returned to the original card through the Bank of Maldives, or by another method reasonably agreed with you and the payment provider. Processing times depend on the Bank of Maldives and the card issuer; we do not control exactly when a bank posts a refund.

Nothing in this policy is intended to exclude rights or remedies that cannot lawfully be excluded under applicable Maldivian law.

For refunds and cancellations, use our contact form and choose “Billing, plan or refund”.